1. Eligibility for Returns
• The right of return is reserved exclusively to the consumer, a natural person who does not act as an entrepreneurial, commercial, artisanal or professional activity.

• Items must be returned within the allowed return period of 7 days, unless otherwise specified, from the date of delivery.

• Products must be unused, in their original condition, and accompanied by all original packaging, tags, and receipts.

• Certain items, such as custom or personalized products, may not be eligible for returns.

2. Return Process
• To initiate a return, contact our customer support team with your order details and reason for the return.

• You will receive instructions on how to proceed, including where to send the returned items.

• Return shipping costs may apply unless the return is due to an error or defect.

3. Inspection and Approval
• Once your return is received, it will be inspected to make sure it meets the return conditions.

• If approved, a refund, exchange, or store credit will be issued based on your preference and our policies.

4. Non-Returnable Items
• Custom or personalized items, clearance products, and any items marked "final sale" are not eligible for returns.

• Products showing signs of use, damage, or alteration may not qualify for a return.

5. Return Shipping
• Customers are responsible for return shipping costs unless the return is due to a mistake or defect in the product.

• We recommend using a trackable shipping method to ensure the safe return of your item.

6. Changes to Return Policy
Margjelo Filigran reserves the right to update or modify this return policy at any time. Changes will be reflected on this page.